Refund Policy

Last updated: January 2025

1. Overview

At Core Careers, we strive to provide high-quality AI-powered job matching and CV generation services. This Refund Policy outlines the terms and conditions for refunds on credit purchases.

2. Credit Purchases

Credits are the currency used within Core Careers to generate tailored CVs. Credits are available in various packs. See our Pricing page for current options and prices.

3. Refund Eligibility

Refunds may be requested under the following circumstances:

3.1 Unused Credits

If you have not used any credits from a purchase, you may request a full refund within 14 days of purchase. This aligns with UK consumer rights for digital content.

3.2 Technical Issues

If you experienced technical issues that prevented you from using the Service properly, and we were unable to resolve them, you may be eligible for a refund at our discretion.

3.3 Service Quality

If the generated CV content was significantly deficient or not as described, please contact us. We will first attempt to regenerate the content at no additional cost. If the issue persists, a partial refund may be considered.

4. Non-Refundable Situations

Refunds are generally not available in the following cases:

  • Credits that have already been used
  • Requests made more than 14 days after purchase (for unused credits)
  • Dissatisfaction with job matching results (as these are influenced by market conditions)
  • Change of mind after using credits
  • Bonus credits (these are provided free of charge)

5. How to Request a Refund

To request a refund:

  1. Email us at support@corecareers.io
  2. Include your account email address
  3. Provide the date and amount of the purchase
  4. Explain the reason for your refund request

6. Refund Process

Once we receive your refund request:

  • We will review your request within 5 business days
  • You will receive an email confirming our decision
  • Approved refunds will be processed to your original payment method
  • Refunds typically appear within 5-10 business days, depending on your bank

7. Partial Refunds

In some cases, partial refunds may be offered:

  • If some credits have been used, we may refund the unused portion
  • If there were service issues affecting only some of your generated CVs

8. Credit Restoration

As an alternative to a refund, we may offer to restore credits to your account if there were issues with the generated content. This allows you to retry the generation process.

9. Chargebacks

We encourage customers to contact us before initiating a chargeback through their payment provider. Unauthorized chargebacks may result in account suspension.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page. Purchases made before any policy change will be subject to the policy in effect at the time of purchase.

11. Contact Us

For refund requests or questions about this policy, contact us at: